RETURN & REFUND POLICY — RodAna

Order Cancellations

Orders can only be canceled within 12 hours of purchase.

After the 12-hour cancellation period has expired, cancellation requests are no longer eligible under this cancellation policy because order processing may have already begun.

Once an order has shipped, it cannot be canceled. If the order is eligible for return, the customer must follow the return process outlined below.

Return Eligibility

Due to the nature of our products (hair wigs), we accept returns only if the item is unused, unworn, and in its original condition.

Eligible returns must be returned within 7 calendar days of the carrier's confirmed delivery date.

Non-Returnable Items

We do not accept returns for items that:

• Have been worn or installed

• Have been cut or altered

• Have had the lace cut

• Show signs of use or damage

Return Process

To request a return, please contact us within the applicable return period and provide:

• Your order number

• The reason for the return

If your return request is approved, RodAna will provide the return instructions and return address.

Please do not send a return before receiving return instructions from RodAna.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of the carrier's confirmed delivery date and provide photos as proof.

We will review the information provided and provide the appropriate next steps.

Inspection of Returned Items

All returned items are subject to inspection upon receipt.

A return must meet the eligibility requirements stated in this policy in order to qualify for a refund.

Refunds

Once we receive and inspect an eligible returned item:

• Approved refunds will be issued to the original payment method.

• Please allow 5–10 business days for refund processing.

A refund is not issued until the returned item has been received and inspected.

Refund Policy and Customer Agreement

By placing an order with RodAna, customers acknowledge that they have had the opportunity to review RodAna's Shipping Policy and Return & Refund Policy before completing their purchase.

These policies are available through the store's checkout and website.